Return Policy

Last Updated: March 8, 2025

At  Threadse, we ensure high-quality products and customer satisfaction. However, due to the premium nature of our products, we have a strict return policy with limited conditions under which returns and refunds are accepted.

1. Eligibility for Return

Returns are accepted only in the following cases:

• The product is damaged or defective upon delivery.
• A wrong size or incorrect product was sent.
• The product has a manufacturing defect.

No returns or exchanges will be accepted for reasons such as:

• Change of mind or personal preference.
• Minor color variations due to screen differences.
• Incorrect size selection by the customer.

2. Mandatory Unboxing Video

• A clear unboxing video is required as proof of damage or incorrect product received.
• The video must be recorded before opening the package and must show the shipping label.
• Claims without an unboxing video will not be entertained.

3. Return Request & Approval

• Customers must raise a return request within 7 days of delivery.
• The item must be unused, unwashed, and in original packaging with all tags intact.
• Our team will review the request, and upon approval, a return pickup will be scheduled.

4. Refund Policy

• Refunds are issued only if a replacement is unavailable.
• The refund will be processed within 7-10 business days after the returned item is inspected.
• Refunds will be credited to the original payment method only.

5. Non-Returnable Items

• Personalized or customized products.
• Items purchased on sale or discount.
• Products damaged due to improper handling by the customer.

6. Cancellation Policy

Orders can be canceled only before they are shipped. Once shipped, cancellation is not possible.

7. Contact for Returns

For return requests, email us at wearwise.info@gmail.com with the subject "Return Request - Order #[Your Order Number]" and attach the unboxing video.